Sustainable and Extensible National EHR Network: New tools are required, which can enhance the ability of the national EHR network to effectively integrate complex, evolving health information accumulated over a patient’s lifetime and to support rapidly emerging clinical and wellness knowledge. New types of health information must be integrated to reflect new medical knowledge (e.g. images and genetics) and new types of health care delivery (e.g. home care or consultations with Pharmacists). Patient consent must be implemented and access to health records audited. Issues of scale, complexity of information, evolution of data standards, semantic interoperability, effective data summarisation for clinical purposes, querying for "secondary" uses, privacy and trust all need to be addressed.

Chronic Disease and Wellness Management: A number of consumer-centric health technologies are needed, including personalised views of health record information using commonly understood concepts in place of medical concepts, tools to support self help and independent living, management of chronic disease, wellness management program development and monitoring, and individualised health education based on best practice clinical pathways. These technologies will personalise the delivery of information and services, using context gained from family history, genetic data, localised evidence, and relevant lifestyle and health status data. Intensive planning tools are required for the definition of long-term care plans.

Point-of-Care Services: Delivery systems are needed which provide the right information at the right time at the point-of-care. Such systems will support context-sensitive views, repurposing existing information, and managing rich data such as diagnostic imaging and genomic data. Point-of-care services must provide flexible cross-organisational workflows based on clinical pathways, to guide data capture, to track deviation from best practice, and to enable inter-service coordination and collaboration.